BYD Trends 2024-2025: concrete opportunities for Quebec SMEs

Since 2023-2024, Chinese manufacturer BYD has established itself as one of the world’s most influential players in the field of electric vehicles (EVs), batteries and intelligent transport solutions. In 2023, BYD surpassed Tesla in the number of plug-in electric vehicles sold in Q4 worldwide, according to several market analyses, confirming its leadership role in the EV industry. For Quebec SMEs, this rise is not just about cars: it opens up a whole range of opportunities in logistics, enterprise mobility, e-commerce, digital services, AI and CRM integrations.

Between rising energy costs, pressure to reduce GHG emissions and the acceleration of e-commerce, SME managers are having to rethink their business models. The 2024-2025 trends around BYD – affordable electric vehicles, utility trucks and vans, battery solutions, connected platforms – create an ideal ground for innovation in Quebec. Combined with a strong digital presence, automation via AI and effective CRM management, these trends can be transformed into sustainable competitive advantage.

1. BYD and the electric vehicle explosion: strategic leverage for SMEs

In just a few years, BYD has gone from emerging player to global EV giant. According to the International Energy Agency (IEA), worldwide sales of electric vehicles exceeded 14 million units in 2023, or around 18% of global new car sales, and the trend is set to continue upwards until 2030. Chinese manufacturers, including BYD, account for a growing share of this market, particularly in the more affordable vehicle segments.

This global momentum is being mirrored in Quebec. The Quebec government is aiming to have over two million electric vehicles on the road by 2030, and is banning the sale of new gasoline-powered cars from 2035. For local SMEs, this means:

• A potential reduction in the total cost of ownership of their fleet (delivery vehicles, service, sales) thanks to more affordable EVs, including those from BYD.
• A competitive advantage in brand image for companies that adopt electric mobility solutions early on.
• Access to new services: charging stations, specialized maintenance, fleet management software, data and route optimization solutions.

BYD’s models for commercial fleets – buses, light trucks, vans and utility vehicles – are particularly well suited to the needs of sectors such as retail, catering, local transport and home services. For an SME in Quebec, this can mean :

• Reduced operating costs (energy, maintenance) over the long term.
• Better budget predictability thanks to stabilized fuel costs.
• New offers focused on green delivery, clean logistics and sustainable services.

But to really capitalize on these trends, electric mobility needs to be integrated into a broader strategy: digital transformation, automation, e-commerce and customer relations. This is where technology, AI and automation partners like Nuaweb become strategic in connecting your fleet data to management and sales tools.

2. BYD fleets, e-commerce and green logistics: how SMEs can differentiate themselves

BYD’s rise in the commercial and utility vehicle segment comes at a time when e-commerce is still exploding in Canada. Statistics Canada reports that e-commerce sales will more than double between 2019 and 2023, and that the share of online retail continues to grow. For Quebec SMEs, this translates into a new reality: “last mile” logistics is becoming a pillar of the customer experience.

BYD electric vehicles, particularly in the utility segments, meet several key challenges:

• Lower delivery costs thanks to lower energy bills and less mechanical maintenance.
• Reduced carbon footprint, which can be leveraged in marketing and ESG (environment, social, governance) reports.
• Possibility of deliveries to sensitive urban areas where environmental regulations are increasingly stringent.

For a Quebec online store, imagining a partial or complete fleet of BYD EVs opens up new marketing opportunities:

• Promote eco-friendly delivery on your website and campaigns.
• Create premium offers (green delivery, zero-emission express delivery).
• Develop local partnerships with other companies committed to sustainable mobility.

However, this strategy only works if your digital infrastructure follows suit. Your online sales platform needs to be optimized, high-performing and capable of handling orders, inventory and advanced delivery options. A specialized agency like Nuaweb can help you structure or improve your e-commerce presence:

• Design and optimization of e-commerce online stores for SMEs.
• Integration of delivery, parcel tracking and inventory management modules.
• Connection with your internal systems (accounting, inventory management, CRM) for a global view.

By combining a BYD fleet with a solid e-commerce strategy, a Quebec SME can position itself as an innovative player, both technologically and environmentally. The next step: connect these operations to your customer data and AI to gain even greater efficiency.

3. BYD Mobility, CRM and AI: turning data into growth

The trends of 2024-2025 concern not only vehicles themselves, but also their connection with digital technology. Modern vehicles – especially electric ones – generate a huge amount of data: mileage, journeys, consumption, maintenance, downtime, etc. For an SME, this data becomes a strategic lever when integrated with a customer relationship management (CRM) system and AI tools.

In concrete terms, by linking your BYD fleet to a well-configured CRM, you can :

• Optimize your delivery rounds according to your customers’ shopping habits and location.
• Improve customer service by providing more accurate delivery times and automated notifications.
• Identify your most profitable customers and adapt your delivery resources accordingly.
• Predict demand by geographic area to adjust your inventory and teams.

AI and chatbot tools, when integrated with your CRM and logistics systems, also enable :

• Automatically answer common questions about lead times and order tracking.
• Offer customized delivery options based on the customer’s profile.
• Automate part of the returns and complaints management process.

Nuaweb is already helping Quebec SMEs to implement AI solutions and chatbots connected to their internal tools. By centralizing your data in a CRM tailored to your sales and customer service, you can turn electric mobility into a real competitive advantage, not just an infrastructure cost.

From a strategic point of view, the adoption of BYD vehicles combined with a data-driven approach enables you to :

• Accurately measure the return on investment of your transition to EVs.
• Justify your decisions to your financial partners, investors or public institutions.
• Prepare for the future with realistic scenarios for growth, emissions reduction and territorial expansion.

Managers who integrate their mobility decisions (including BYD vehicles) into a coherent digital architecture today will be better positioned to cope with regulatory changes, consumer expectations and international competition.

4. Website, trust and brand: communicating your BYD shift and innovation

Adopting BYD vehicles or integrating electric mobility into your business model only has economic value if your customers and partners perceive it. This is where your website, brand image and content play a decisive role.

Quebec consumers are increasingly aware of environmental issues and the impact of their purchasing habits. Recent studies on the behavior of online shoppers in Canada indicate that a significant proportion are prepared to give preference to companies that demonstrate sustainable and transparent practices. What’s more, B2B companies (restaurants, shops, institutions) often have to demonstrate to their own customers and principals that they are adopting responsible practices.

Your website must therefore :

• Clearly explain your transition to electric vehicles (including BYD).
• Highlight your commitment to emissions reduction and innovation.
• Reassure your customers of the reliability of your operations (delivery times, quality of service, geographical coverage).

A redesign or optimization of your site can include :

• A page or section dedicated to your green logistics and electric fleet.
• Customer case studies highlighting concrete benefits (lead times, satisfaction, carbon footprint).
• Technical integrations: carbon footprint calculation, online delivery tracking, dynamic FAQs powered by AI.

Nuaweb can support your SME in this process with conversion-oriented website creation and redesign services, integrating your positioning around electric mobility and technological innovation from the outset. By linking your site to your internal systems (CRM, e-commerce, fleet data), you reinforce the consistency of your brand and the quality of your customer experience.

At the same time, AI and chatbots can boost the performance of your digital channel:

• Intelligent chatbots to answer questions 24/7 about delivery times, green options or deadlines.
• Personalized recommendations based on the customer’s purchase history and location.
• Automated customer follow-up before, during and after delivery, to maximize satisfaction and positive reviews.

By combining your physical investments (BYD vehicles, terminals, warehouses) with your digital investments (website, CRM, AI, e-commerce), you’re building a solid ecosystem, ready for the challenges of 2024-2025 and beyond.

Conclusion: turn the BYD trend into a winning strategy for your SME

The trends surrounding BYD in 2024-2025 – the rise of EVs, competitive commercial offers, fleet solutions – are not just a global automotive phenomenon. For Quebec SMEs, they represent a concrete lever for reducing operating costs, differentiating themselves through green logistics, improving the customer experience and strengthening their brand image.

But to turn these trends into a real advantage, it’s essential to integrate electric mobility into a coherent digital strategy: high-performance website, efficient online store, well-tuned CRM, AI-driven automation and data-driven steering.

Nuaweb, a Quebec agency specializing in AI, web creation, CRM, e-commerce and video production, can help you every step of the way:

• Analysis of your digital needs in relation to your fleet (BYD or others).
• Implementation of AI, chatbots and automation tools connected to your operations.
• Design your website or online store to suit your growth objectives.
• Implement or optimize your CRM for sales and customer service.

Are you considering integrating BYD vehicles or reviewing your digital strategy to take advantage of new trends in mobility and e-commerce? Let’s discuss your project. Schedule a free consultation with Nuaweb today and turn these trends into sustainable growth for your Quebec SME.